Support
One contact for workspace access, TikTok and Meta connections, privacy, and account support. Our team is available 09:00-17:00 WIB (GMT+7).
Ringkasan: Hubungi tim BAIK Digital lewat e-mail dukungan di bawah untuk pertanyaan akun, akses klien, koneksi TikTok atau Baik Helper, laporan keamanan, atau permintaan penghapusan data.
Contact
| baikcorporate@gmail.com | |
| Hours | 09:00-17:00 WIB (GMT+7) |
| Operator | PT. Berkarya Anugerah Inovasi Kreatif (BAIK Digital) |
| Address | Komplek Diamond Residence no 8C, Medan Estate, Deli Serdang, Sumatera Utara |
What to include
- The e-mail address you sign in with.
- The client or advertiser account ID concerned, if any.
- The request ID shown in the error message, if you saw one. It lets us find the event in our logs without asking you for any password or token.
Never send passwords, Meta or TikTok access tokens, app secrets, authorization codes or unredacted credential screenshots by support e-mail.
Common requests
- Access to a client: ask the owner of your BAIK Ads OS team to assign you.
- TikTok connection problems: send the error code shown after authorization (for example
state_expired). - Meta / Baik Helper access: include the App ID, relevant asset ID, Graph API version and sanitized error code. Do not send the token.
- Removing an authorization or deleting data: see Data deletion.
- Security issues: e-mail us with the subject "Security" and details to reproduce; please do not test against client accounts.